Return & Exchange Policy

At Unfold Panda, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To make your shopping experience stress-free, we offer a clear and fair return & exchange policy.

Please read the details below carefully before placing your order.

 

Return & Exchange Window

  • Customers can request a return or exchange within 7 days from the date of delivery.
  • Any request raised after 7 days of delivery will not be accepted.
  • The return/exchange request date will be considered based on the delivery confirmation.

 

Products Eligible for Return & Exchange
Products are eligible for return or exchange only if:

  • The product is unused and unwashed
  • The product is in its original condition
  • All tags, labels, and original packaging are intact
  • Products that show signs of use, washing, damage, stains, or missing tags may not be accepted.


If you receive :

  • A damaged product
  • A defective product
  • A wrong product (size, colour, or style different from what you ordered)
    We will provide a free return or exchange, with no shipping charges.

 

Important:

  • You must raise the request within 24–48 hours of delivery.
  • Please share clear photos or videos of the issue while raising the request.
  • Requests raised after 48 hours may not be accepted.

 

Returns Without Any Issue (Customer-Initiated Returns)
If you wish to return the product without any defect or mistake from our side (for example: size issue, fit issue, change of mind):

  • A return shipping charge of approx. ₹100 will be applicable.
  • This amount will be deducted from your refund.
  • Shipping charges paid at the time of order are non-refundable

 

Exchange Policy

  • Exchanges are allowed, subject to product availability.
  • If the requested size or product is unavailable, you may choose:
    Another product or A refund (after applicable deductions)

 

Refund Processing

  • Once the returned product is received and inspected, the refund or exchange will be processed within 5–7 business days.
  • For prepaid orders, refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be provided via store credit or bank transfer (as applicable)

 

Important Notes

  • Returned products must pass a quality check.
  • Products returned in used, washed, or damaged condition will not be eligible for refund or exchange.
  • Unfold Panda reserves the right to reject any return that does not meet policy conditions

 

Need Help? Contact Us
For any return or exchange-related queries, feel free to contact our support team –

E-mail :
WhatsApp Customer Support: +91 776 99 77 121

 

Thank you for shopping with Unfold Panda.
We appreciate your trust and support.